Refund & Cancellation Policy
Applies to made-to-order personalised digital storybooks.
Cancelling before work begins
If personalisation work has not started, you can request a cancellation and receive a full refund of any amount paid.
Cancelling after work begins
Once writing or illustration work on your child's book has begun, the order generally cannot be cancelled for change of mind, because it is custom-made for one child and cannot be resold.
If we make a mistake
If the delivered book contains a material error made by us — for example a wrong name, age or detail compared with what you submitted — we correct it free of charge.
If we cannot fulfil your order
If we are unable to complete a paid order for any reason, you receive a full refund of the amount paid.
Duplicate payments
If you pay twice for the same order, tell us with both payment references. After we verify the payments, the duplicate amount is refunded.
Payment made but not matched
Gateway payments are confirmed to us by the payment provider. Manual UPI payments are matched by hand — if we cannot find your payment, share the UTR / transaction reference and a payment screenshot with support and we will trace it before your order is confirmed.
How refunds are made
Approved refunds are sent back to the original payment method where possible, or to another method agreed with you. Processing time depends on the payment and banking systems involved, so we do not promise a fixed number of days.
Your statutory rights
Nothing in this policy limits your statutory consumer rights in India for services or products that are defective, deficient or misrepresented.
How to request a cancellation or refund
Write to dr.tiwarirajat@gmail.com or message us on WhatsApp at +91 93510 09052, quoting your order reference.